After Sales
Refund / Returns
This page explains how return, replacement, and refund requests may be handled for orders placed through RM Retail UK.
Return Requests
Return requests should normally be raised promptly after receipt and should include the order reference, affected items, and a clear description of the issue. Supporting evidence may be required where goods are damaged, incorrect, or otherwise disputed.
A return request does not automatically mean that goods are approved for return, replacement, or refund.
Eligibility Review
Any return, replacement, or refund outcome will depend on the nature of the goods, the reason for the request, the order condition, and the operational review of the case.
As this is a trade-focused platform, business supply arrangements may involve different handling standards from consumer retail transactions.
Refund Handling
Where a refund is approved, processing time may vary depending on the payment method, internal review, and any linked shipping or fulfilment reconciliation steps.
An approved outcome may include a refund, replacement, account credit, or another commercially reasonable resolution depending on the circumstances.
How To Raise An Issue
Customers should contact the business with the relevant order details and supporting information so the issue can be reviewed efficiently.
Next Step
Need help with an order issue?
Use the contact page and include the order reference, affected items, and a concise summary so the after-sales issue can be reviewed properly.